Refund policy

Last Updated: August 26, 2026

At Amana Jewelry, operated by Tdh sales & advies, we want you to love your jewelry. If something isn't right, we're here to help. This policy explains your cancellation and return rights as a UK consumer, how to start a return, and how refunds are processed. Nothing in this policy limits your statutory rights under UK law.

1. Your Legal Right to Cancel (14 Days)

As a UK consumer, you have the legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days after the day you (or someone you nominate) receive your goods, without giving any reason.

To exercise this right, notify us of your decision to cancel by a clear statement, for example by email to support@amanajewelry.com, before the 14-day period expires. You then have a further 14 days to return the goods to us.

2. Our Extended 30-Day Return Window

On top of your legal rights, we offer an extended return window: you may return eligible items up to 30 days after delivery.

To be eligible for a return, items must be:

  • Unworn, undamaged, and in their original condition
  • Returned in the original packaging, including any jewelry box or pouch
  • Accompanied by valid proof of purchase, such as your order confirmation

There are no restocking fees for approved returns.

3. Items That Cannot Be Returned

For hygiene reasons, earrings and other pierced jewelry cannot be returned once the hygiene seal has been removed, unless faulty. Personalised or made-to-order items are also excluded from the right to cancel, unless faulty. Any such exclusions are clearly indicated on the relevant product page.

These exclusions never affect your statutory rights in the case of faulty products (see section 7).

4. How to Start a Return

  1. Email us at support@amanajewelry.com with your order number, the item(s) you wish to return, and the reason for your return.
  2. Our team will respond within 24 hours with return instructions and confirm the return address. Please do not send your return without contacting us first.
  3. Package the item securely, preferably in its original packaging, and ship it to our return address: 12 Lenton Ave, Nottingham NG7 1DY, United Kingdom.
  4. We recommend using a tracked shipping method and keeping your postage receipt until your refund is complete.

Please do not send returns to our business address in the Netherlands. Returns sent to the wrong address cannot be processed.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect. In those cases, we will cover the return shipping costs in full or provide a prepaid return label.

6. Refunds

Once your return arrives and has been inspected, we will notify you by email.

  • Approved refunds are issued to your original payment method.
  • If you cancel under your statutory 14-day right, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after the day we receive the goods back or you provide evidence of having sent them back, whichever is earlier.
  • For returns under our extended 30-day window, refunds are processed within 14 days of receiving and approving your return.
  • We may make a deduction for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
  • Your bank or card provider may require additional time to post the refund to your account.

If more than 14 days have passed since we confirmed your refund and you have not received it, check with your bank or card provider first, then contact us at support@amanajewelry.com.

7. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose, and as described.

Please inspect your order upon delivery. If your item is faulty, damaged in transit, or not what you ordered, contact us at support@amanajewelry.com within 48 hours of delivery where possible, including your order number and clear photos of the issue and the packaging.

We will resolve this with a replacement or a full refund, including any return shipping costs, at no cost to you. Within 30 days of delivery, you have the statutory right to reject faulty goods and receive a full refund.

This does not cover damage resulting from normal wear and tear, misuse, or improper care of jewelry, such as exposure to water, perfume, or chemicals where care instructions advise otherwise.

8. Exchanges

The fastest way to exchange an item is to return the original item in accordance with this policy and place a new order once your return is approved.

9. Late or Lost Returns

We recommend using a tracked service for all returns. We cannot issue a refund for a return that does not arrive and cannot be traced, so please keep your proof of postage. If your tracked return appears lost in transit, contact us and we will help you resolve it with the carrier.

Contact Us

If you have any questions, please contact us at:

Store Name: Amana Jewelry (Operated by Tdh sales & advies)

Company number: 81792204
VAT: NL003603946B98

Business Address: Botter 33-27, 8243 KM, Lelystad, Flevoland, The Netherlands
(Please do not send returns to this address)

Customer Support

Email: support@amanajewelry.com
Phone: +31 639 190 503
Opening Hours: Monday to Friday - 9:00 AM to 5:00 PM (GMT+1)
Response time: Within 24 hours.

Return Address: 12 Lenton Ave, Nottingham NG7 1DY, United Kingdom